This Policy outlines the procedures for communication methods between Listings Edge and its users, as well as the rules and regulations in compliance with the Telephone Consumer Protection Act (TCPA).

You authorize Listings Edge to contact you via marketing, transactional, and informational messages regarding real estate transactions. Message frequency may vary, but you can expect to receive no more than one message per week. Standard message and data rates may apply.

Listings Edge may use various communication methods, including text messages, phone calls, pre-recorded messages, or artificial voice messages, initiated through their phone system, Customer Relationship Management (CRM), or Automatic Telephone Dialing System (ATDS). These communications may include providing additional information, scheduling appointments, presenting special offers, or making property offers related to your submitted query.

You confirm that you are contacting Listings Edge using your own phone number and retain the option to opt-out of their services at any time by texting ‘STOP’. For assistance or inquiries, you can contact Listings Edge customer care at 717-707-7786. Listings Edge assures you that your privacy will be protected.

This consent remains valid regardless of your number’s presence on any Federal, State, and/or internal Do Not Call (DNC) list or registries. Additionally, you certify that you are at least 18 years old.

Please carefully review these Terms and Conditions (this “Agreement”), as it contains important information regarding our communication policy. Note that this Agreement includes a mandatory arbitration provision, which requires the use of arbitration on an individual basis to resolve disputes, instead of jury trials or any other court proceedings, or class actions of any kind.

Listings Edge (“we” or “us” or “our”) values the privacy of our users (“user” or “you”). This Communication Policy explains how we collect, use, disclose, and protect your information when you visit Listings Edge.com or any other media form, media channel, mobile website, or mobile application related to or connected with Listings Edge.com (collectively, the “Site”). We encourage you to read this communication policy carefully. If you do not agree with the terms of this communication policy, please refrain from accessing the site.

We may use a variety of communication channels to contact you, including SMS, Apple’s Game Center, Facebook, Google, Instagram, Pinterest, Twitter, Whatsapp, Viber, WeChat, Emails, Apps, or any other available channel on behalf of ourselves.

By accessing the Site, you authorize Listings Edge.com  to deliver or cause to be delivered to you (including through Members and authorized third-parties) telemarketing promotions for products or services in addition to those about which you are applying, but that may be of interest to you, using an automatic telephone dialing system or an artificial or prerecorded voice and text messages to the phone numbers you provided. It is important to note that you are not required to sign this agreement as a condition of purchasing any property, goods, or services.

We reserve the right to modify this Communication Policy at any time and for any reason, without specific notice to you. By continuing to access the Site, you agree to any changes or modifications made to this Communication Policy. We will update the “Last Updated” date of this Communication Policy to inform you of any changes or modifications.

We encourage you to periodically review this Communication Policy to stay informed of any updates. By continuing to use the Site after the date on which any revised Communication Policy is posted, you will be deemed to have accepted any changes to the Communication Policy.

Listings Edge’s communication is provided on an “as is” basis and may not be available in all areas or through all wireless carriers or service providers at any or all times. Listings Edge reserves the right to change or discontinue any of its communication program(s) without notice or liability to you. Additionally, Listings Edge and its related companies, as well as each of their

respective officers, directors, employees, and consultants, are not responsible and shall not be liable for any losses or injuries of any kind resulting, directly or indirectly, from any Listings Edge communication or from technical failures or delays of any kind. Finally, Listings Edge reserves the right to cease delivery of any communication to any person at any time in its sole discretion, and the wireless carriers or service providers are not liable for any delayed or undelivered text alerts.

Listings Edge.com  may provide access to messages related to a customer’s orders and product delivery service through SMS (Short Message Service) and MMS (Multimedia Message Service) text alerts, which are sent through Listings Edge or its third-party vendors. To enroll in text alerts, a customer must provide their own mobile phone number with an area code. By enrolling in text alerts, the customer agrees to the terms and conditions, which become effective upon enrollment.

The customer acknowledges that text alerts will be sent to the mobile phone number provided to Listings Edge and that they may include limited personal information about their orders and/or product delivery. Anyone who has access to the mobile phone or carrier account will also be able to see this information. The frequency of text alerts sent to the customer will vary, typically when there is information about a product or other relevant information. Listings Edge does not impose a separate charge for text alerts, but the customer’s mobile carrier’s message and data rates may apply based on their mobile phone contract’s terms and conditions. The customer is responsible for all message and data charges incurred and should contact their mobile service provider about such charges.

The customer may opt out of Listings Edge text alerts at any time. To stop receiving text alerts, the customer can reply STOP to any received text, which will opt them out of all future text messages. After submitting an unsubscribe request, the customer may receive one final text alert from Listings Edge confirming that they will no longer receive text alerts. No additional text alerts will be sent unless the customer re-activates their enrollment.

The type of consent required varies based on the types of conversations the company has with its clients (Conversational, Informational, Promotional, etc.) and on the nature of the conversation (Transactional or Promotional). Conversational SMS/text messaging refers to a one-on-one two-way conversation between the company and its existing customers or known contacts with an existing business relationship. If a customer texts the company first, and the company responds quickly with a single message, then it is likely conversational. As long as the company responds with relevant information, verbal and written permission are not required, and this is referred to as implied consent.

Informational SMS/Text & Voice Recordings:
Informational SMS/Text & Voice Recordings refer to messaging that takes place when a contact provides their phone number to the company and agrees to be contacted in the future. For informational text messaging, the customer must agree to receive texts specifically for informational purposes. This is called express permission, and the customer may grant it via text opt-in, on a form, on a website, verbally, or with written permission.

Promotional Text Messaging:
Promotional Text Messaging refers to texts that directly promote, market, and sell a business or its services. Contacts may sign a form, check a box online, or take other actions to receive promotional text messages.

Text Message Calls-to-Action (CTAs):
A Call-to-Action (CTA) is a feature in a text message that prompts a recipient to take a particular action, such as clicking on a link or button. Listings Edge intends to send SMS text messages to clients containing information about their services, as well as promotional and informational content. Clients may opt-out of receiving such messages by texting a keyword like “STOP” or expressing their lack of interest in the call. Listings Edge may only send promotional messages to contacts obtained through inbound queries on their website or other advertising pages used for lead generation. When clients agree to the communication policy, they accept the possibility of being charged message and data rates.

Call Recording:
Listings Edge operates a telephone system that records incoming and outgoing calls for various lawful purposes, such as quality monitoring, training, compliance, and safeguarding. Calls may be collected, retained, and/or recorded. Listings Edge can only access a call if there is a complaint, if it is part of a management quality check, if it provides assurance of quality standards, if there is a threat to safety, if it is necessary to check regulatory compliance, or if it is for safeguarding or employee training purposes. Personal data collected during call recording will be processed lawfully and in accordance with relevant legislation, including GDPR. Data collected will be relevant, adequate, and not excessive, and will only be accessible to senior and managerial staff who have been specifically authorized. Data will be managed confidentially, kept securely, and destroyed securely after its purpose has been served.

Information obtained from contests, giveaways, and surveys, including personal and other details, may be collected by us. In certain situations, we may release information about you to respond to legal process, investigate or resolve potential violations of our policies, or to safeguard the rights, assets, and well-being of others. Such release may be allowed or required by any relevant laws, rules, or regulations. This includes exchanging information with other entities for fraud prevention and credit risk reduction.

Third-party service providers who conduct services for us, including payment processing, data analysis, email delivery, hosting services, customer service, and marketing assistance, may receive your information from us. We may also share your information with third parties for marketing purposes, subject to your consent or the option to withdraw consent, as allowed by law.

Your name, profile picture, and activity descriptions, including invitations, chats, likes, and blog following, may be visible to other users of the Site and our mobile application when you interact with them.

When you post comments, contributions, or other content to the Site or our mobile applications, your posts may be viewed by all users and may be publicly distributed outside the Site and our mobile application in perpetuity.

Third-party advertising companies may be used by us to serve advertisements when you visit the Site or our mobile application. These companies may use information about your visits to the Site and our mobile application and other websites that are contained in web cookies to provide advertisements that may be of interest to you.

We may share your information with our business partners to offer you certain products, services, or promotions, as well as with advertisers and investors for general business analysis and marketing purposes, subject to compliance with applicable laws.

If we reorganize or sell all or part of our assets, undergo a merger, or are acquired by another entity, your information may be transferred to the successor entity. If we go out of business or enter bankruptcy, your information may be transferred to a third party. You acknowledge that such transfers may occur and that the transferee may decline to honor commitments we made in this Privacy Policy.

We cannot be held liable for the actions of third parties with whom you share personal or sensitive data, and we have no authority to manage or control third-party solicitations. If you wish to stop receiving correspondence, emails, or other communications from us or third parties, you must contact the third party directly or update your preferences in your account settings or by contacting us using the contact information provided below.

Contact us
If you have any questions or comments regarding this Communication Policy, please contact us at Info@listingsedge.com.

This section outlines the procedure for resolving any disputes that may arise between the user and Listings Edge in relation to their agreement. Any dispute, except those that qualify for small claims court, shall be resolved through final and binding arbitration before a neutral arbitrator. This arbitration shall take place on an individual basis, and class arbitrations and class actions are not allowed. The arbitrator will follow the Consumer Arbitration Rules of the American Arbitration Association, as amended by this Agreement. The decision of the arbitrator will be final and binding, and may include injunctive relief or specific performance of the agreement, but only to the extent necessary for the individual claim.

In the event that any part of this Dispute Resolution provision is deemed invalid or unenforceable by a court, the other parts of this provision will still apply. However, if the language relating to the waiver of class and representative actions is found to be invalid or unenforceable, the entire Dispute Resolution provision shall be null and void. This severability provision does not affect the remainder of the agreement, which will continue to apply.

Furthermore, this agreement does not preclude the user from bringing any issues to the attention of federal, state, or local agencies, who may seek relief against Listings Edge on the user’s behalf, if the law allows.